At Jewellery of World, we are committed to delivering our exquisite handcrafted jewelry to your doorstep with care and efficiency. Our policies are designed to provide transparency and ensure your complete satisfaction with every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) from our New York studio. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment

Note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges

We stand behind the quality of our jewelry. If you’re not completely satisfied, you may return or exchange your purchase within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange, items must meet all of the following criteria:

  • In original, unworn, and unused condition
  • All original packaging and tags attached
  • Accompanied by original receipt or proof of purchase

Non-Returnable Items

Due to hygiene considerations and customization, we cannot accept returns for:

  • Earrings for pierced ears
  • Custom-made or personalized pieces

Return Process

  1. Contact Us: Email [email protected] within 15 days of delivery with:
    • Your order number
    • Reason for return
    • Whether you prefer refund or exchange
  2. Receive Authorization: Our team will review your request and email a Return Authorization Number (RAN) within 2 business days.
  3. Package Securely: Repack the item with all original materials and protective packaging.
  4. Ship Your Return: Send to our New York studio via trackable shipping:
    Jewellery of World
    3696 Geraldine Lane
    New York, NY 10013
    USA

    Clearly mark the RAN on the outside of your package.

Refund Process

Once we receive and inspect your return (typically within 3-5 business days):

  • You’ll receive email notification of approval/rejection
  • Approved refunds will be processed to your original payment method:
    • Credit/Debit Cards: 5-10 business days (varies by bank)
    • PayPal: 3-5 business days

Exchange Process

For exchanges (size/style changes):

  • Follow standard return process
  • Specify replacement item in your initial email
  • Price differences will be adjusted (charged or refunded as needed)

Damaged or Defective Items

If you receive a damaged item:

  • Contact us immediately at [email protected]
  • Include photos of the damage
  • We’ll arrange replacement/refund and cover all shipping costs

Return Shipping Costs

Customers are responsible for return shipping unless the return results from our error (wrong/defective item). We strongly recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Questions?

Our New York customer service team is happy to assist:

Email: [email protected]

Thank you for choosing Jewellery of World. We appreciate the opportunity to bring our carefully crafted jewelry into your life and value your trust in our brand.