Welcome to Jewellery of World’s FAQ section. We’ve compiled answers to common questions about our handcrafted jewelry collections, global shipping policies, and premium customer service. Should you need further assistance, our New York-based team is always ready to help at [email protected].
Product Information
What types of jewelry does Jewellery of World offer?
Our curated collections feature artisan-crafted pieces including:
- Signature bracelets like our diamond fur designs
- Marco Bicego-inspired earrings
- Statement necklaces and pendants
- Hand-finished rings
Are your jewelry pieces suitable for sensitive skin?
We use hypoallergenic materials in all our collections. However, if you have specific metal allergies, please contact our customer service before ordering.
Ordering & Account
How do I create an account?
During checkout, you’ll have the option to create an account for faster future purchases and order tracking. Account creation is not mandatory for one-time purchases.
Can I modify my order after placement?
Orders enter our processing system immediately. For urgent modifications, email us at [email protected] within 2 hours of ordering with your order number.
Payment Methods
What payment options do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Why was my payment declined?
Common reasons include:
- International transaction blocks (contact your bank)
- Incorrect CVV or expiration date
- Order value exceeding card limits
Shipping & Delivery
Where do you ship?
We offer worldwide delivery except certain Asian regions and remote areas. During checkout, our system will confirm if we ship to your location.
What are my shipping options?
Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days) with full tracking and insurance.
Free Shipping: For orders over $50 via EMS (15-25 business days) with basic tracking.
All packages are shipped from our New York studio in discreet, climate-controlled packaging.
Will I need to pay customs fees?
International customers may incur local import taxes based on their country’s regulations. These are the buyer’s responsibility and aren’t included in your order total.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from delivery date. Items must be:
- Unworn and in original condition
- Returned with all certificates and packaging
- Accompanied by the original receipt
How long do refunds take?
Processed refunds typically reflect in your account within 5-10 business days after we receive and inspect the returned item.
Customer Service
How can I contact your team?
Our New York-based customer service is available via:
- Email: [email protected]
- Mailing Address: 3696 Geraldine Lane, New York, US 10013
Do you offer gift wrapping?
All orders come in our signature luxury jewelry boxes with protective padding. For special gift requests, please include instructions in the order notes.
For any questions not covered here, please don’t hesitate to reach out. At Jewellery of World, we’re committed to making your fine jewelry experience as seamless as our craftsmanship.